Shipping Policy
Effective Date: 12/20/2024
Thank you for shopping with The Mint Tin Guys. We are committed to providing a smooth and transparent shipping experience for all our customers. Please read the following policy carefully to understand our shipping practices.
Processing Time
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Orders are processed within [3] business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification when your order has shipped.
Shipping Rates and Delivery Times
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times:
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Standard Shipping: [2-4 business days]
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Free Shipping: [2-4 business days]
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Shipping Restrictions
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We currently only ship to The United States (Domestic).
Order Tracking
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Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.
Lost, Stolen, or Damaged Packages
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We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, please contact us at info@theminttinguys.com if you encounter an issue, and we will assist you.
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If your order arrives damaged, please contact us within [14] days of receiving your order with photos of the damaged item and packaging.
Changes and Cancellations
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If you need to change or cancel your order, please contact us as soon as possible at info@theminttinguys.com. We will do our best to accommodate your request if the order has not yet shipped.
The Mint Tin Guys
Return Policy
Effective Date: 12/20/2024
Thank you for shopping with The Mint Tin Guys. We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help. Please read our return policy carefully.
Eligibility for Returns
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Items must be returned within [14] days from the date of receipt.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Certain items are non-returnable, including but not limited to:
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Custom products
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Downloadable products
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Return Process
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Contact us at info@theminttinguys.com to initiate a return.
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Provide proof of purchase (e.g., order confirmation or receipt).
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Once your return is approved, we will provide instructions for sending the item back.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed within [3] business days and applied to your original method of payment.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@theminttinguys.com.
Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Shipping costs are non-refundable.
Late or Missing Refunds
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If you haven’t received your refund within [7] business days of approval, please:
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Check with your bank or credit card company as processing times may vary.
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Contact us for further assistance.
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Non-Returnable Conditions
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Items that are returned after the specified return period.
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Items that are not in their original condition, damaged, or missing parts due to reasons not attributable to our error.